Shipping policy

Shipping Policy

Thank you for shopping with Matabeauty. We are committed to providing a smooth and reliable shipping experience for all customers.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated Shipping Times

Estimated delivery times may vary depending on your location and local courier services.

United Kingdom: 4–10 business days
United States: 5–12 business days
Canada: 5–12 business days
Europe: 5–12 business days
Australia: 6–15 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

We occasionally offer free shipping promotions on selected orders and campaigns.

Shipping fees (if applicable) will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete shipping details are provided, delays or delivery issues may occur. Matabeauty is not responsible for orders shipped to incorrectly provided addresses.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:

customs processing
weather conditions
carrier disruptions
high shipping volume
other circumstances beyond our control

If your order appears lost or significantly delayed, please contact us at hello@matabeauty.com and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

the damaged product
the packaging
the shipping label

This helps us resolve the issue as quickly as possible.

Customs Duties & Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Contact Information

For any shipping-related questions or support, please contact us:

Email: hello@matabeauty.com

Business Name: Matabeauty