Refund policy
Refund & Return Policy
At Matabeauty, we want you to feel confident with your purchase. If you are not completely satisfied, we’re here to help.
Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
-
be unused and in its original condition
-
include original packaging and tags
-
include proof of purchase or receipt
Starting a Return
To request a return, please contact us at:
Return requests must be approved before items are sent back.
Approved returns should be sent to:
Matabeauty
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Please note: returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:
-
clear photos of the item
-
photos of the packaging
-
your order number
We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on used beauty or personal care products.
The following items are also non-returnable:
-
gift cards
-
sale items
-
personalized or custom products
-
hazardous materials or flammable products
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
Exchanges
We currently do not process direct exchanges.
If you would like a different item, we recommend returning your approved item and placing a new order separately.
European Union 30-Day Cooling-Off Period
For customers located within the European Union, you have the right to cancel or return your order within 30 days for any reason, in accordance with applicable consumer protection laws.
Returned items must still meet the return eligibility conditions listed above.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional time to process and post the refund to your account.
Shipping costs are non-refundable.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
For any questions regarding returns or refunds, please contact:
Business Name: Matabeauty